Cancellation
Policy

To ensure fairness and respect for scheduled appointment times, we require a minimum of 48 hours’ notice for cancellations or appointment changes. Appointments cancelled with less than 48 hours’ notice may be subject to a fee of 50% of the session cost, as this time has been reserved specifically for you. Exceptions may be made in cases of emergency or unforeseen circumstances at the practitioner’s discretion.

​

We value open communication and strive to provide thoughtful, professional care at every appointment. If you are ever dissatisfied with your session, we encourage you to share your feedback directly or submit a review reflecting your experience. Constructive feedback allows us to maintain high standards and continue improving our services.

​

Nutrition counselling is a professional service based on time, expertise, and individualized guidance; therefore, refunds are not typically provided for completed sessions. However, if a concern arises regarding the quality of service, we are committed to discussing the matter respectfully and may, at our discretion, offer reasonable resolution options. Clients are also welcome to seek a second professional opinion if desired.

​

Our policies are designed to maintain fairness, clarity, and professionalism while supporting a respectful therapeutic relationship for all clients.